September 26, 2008 – Textile conservation and collections care company requires demand management, operational overhaul, business positioning, and a growth plan.

UNIQUE SERVICE BUSINESS CANNOT MANAGE DEMAND

Company

A successful ten-year old service business owned by a sole proprietor who provides a niche service to private collectors and collecting institutions needed to improve cash flow and manage demand.

Problem

• Owner unable to take a salary
• Increased demand caused project waiting list
• Slow turnaround caused project backlog
• No financial infrastructure in place caused inability to financially manage company
• No growth plan in place

Solution

May 2008     

Hired Ducks in a Row Consulting

To tackle the issues, we:

• Examined and recommended changes to financial and operational practices
• Examined the service lines and recommended additional services and changes to pricing structures
• Examined project management processes
• Reviewed marketing collateral and advised changes to messaging
• Created an action plan for growth

Results

September 2008

• Increased 2008 revenue by 100%
• Increased billable hours
• Increased profitability
• Improved cash flow
• Owner able to take a salary

In the owner’s words:
“Ruth provided me with a truly unique service that combined an in depth assessment of my company, my techniques, and my personality. With her expertise in marketing, management and networking, Ruth has helped me to become the business woman that I need to be to continue to live my dream.” August 12, 2008

To increase your revenue and profitability and fix operational problems that have become obstacles to your business growth, contact us for a free initial consultation at 978-463-2264 or ruth@ducksinarowconsulting.com.